Refund policy

No returns, no refunds
Every product we make is custom printed for you, so all sales are final. We do not accept returns for a refund and we do not give refunds.

1-year limited warranty
All custom printed products come with a 1-year limited warranty from the day you receive your order. If something is wrong with your product because of our materials or workmanship (for example peeling, fading or a printing mistake on our part), we will provide a replacement order or store credit, at no charge to you.

How to request a replacement or store credit

1. Contact us at info@fivemonkeyprintshop.com or (336) 772-5723 with your order number.
2. Send clear pictures of the product that show the problem. We need pictures before we can approve a replacement or store credit.
3. If we ask you to send the item back, mail it to 1000 Kings Meadow Drive, Winston-Salem, NC 27127. Items sent back without contacting us first can't be accepted.

Once approved, we'll either produce and ship your replacement or add store credit to your account for a future order.

Tumbler care
Tumblers are not dishwasher safe and not microwave safe. Please hand wash only. Damage from a dishwasher or microwave is not covered by the warranty.

What the warranty doesn't cover

• Damage from a dishwasher or microwave (tumblers and mugs with wraps or decals).
• Misuse, accidents or normal wear and tear.
• Spelling, wording or design mistakes in artwork or proofs you approved.
• Delivery delays once your order has shipped on time.

Damaged in shipping or wrong item
Please check your order when it arrives. If anything is damaged or isn't what you ordered, contact us right away with pictures and we'll send a replacement or give you store credit.

Questions
Call (336) 772-5723 or email info@fivemonkeyprintshop.com.