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Questions? We've got answers.

Ordering, artwork, turnaround, shipping and more. Search below or pick a topic. Still stuck? We're a phone call away.

Ordering

How do I place an order?

Pick the builder for what you need from our home page: stickers, banners, yard signs, lettering and vehicle graphics, labels, car magnets, DOT and boat numbers, business cards, tumblers, mugs or license plates.

  1. Upload your artwork (or type your lettering).
  2. Choose size, shape, material and quantity. Your price updates as you go.
  3. Check your instant proof, tick the approval box and add it to your cart.
  4. Check out once for everything in your cart.
How much does it cost?

Every builder shows your exact price as you pick size, material and quantity, and that is the price you pay. You can also browse our price list.

Is there a minimum order?

Each printed design has a $10 minimum (before tax). The builder raises the quantity for you to reach it, so you get more for the same $10 instead of paying a fee. Tumblers, mugs, license plates and boat numbers have no minimum.

Do you have bulk or wholesale pricing?

Yes. Bigger quantities automatically get a lower price per piece in every builder. For very large or ongoing orders, request a custom quote.

Do you offer a discount for heroes?

Yes. Active duty and veterans, police, fire and EMS, nurses and healthcare workers, and churches and ministries save 10%. Call or email us to verify and we will send you a code.

How do I reorder something I bought before?

Go to Reorder and enter your order number and email. Your designs come right back, ready to add to your cart. No re-uploading.

Can I change or cancel my order?

Custom orders are planned and set up shortly after you check out, so we can't accept cancellations. If you spot a mistake, contact us right away and we will do our best to help before it prints.

What payment methods do you accept?

Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay and PayPal at checkout. Cash, company checks (no personal checks), Cash App or Venmo can be arranged by calling us first at (336) 772-5723.

Can you quote a custom project?

Yes. For anything our builders don't cover (special sizes, multi-piece jobs, installs, design work, large runs), use our custom quote form. We usually reply within one business day.

Artwork & proofs

What file types can I upload?

PDF, AI, SVG, PNG, JPG or WebP. Vector files (PDF, AI, SVG) print and cut the cleanest. If you upload a picture, use the biggest, sharpest one you have. The builder shows a print-quality meter so you know before you order.

Will I see a proof before you print?

Yes. Every builder shows an instant proof of exactly what we will print. You approve it with a checkbox before it goes in your cart, and that approved picture is saved with your order.

If you choose our design service (for example on yard signs), our designer lays it out and emails you a proof to approve before anything prints.

Can you design or fix my artwork?

Yes. Small edits like adding text or changing a color are $10. Full custom designs are quoted, at $45 an hour for detailed work. Describe what you need in the builder notes or request a quote.

Can I remove the background from my picture?

Yes. The sticker builder has a Remove background button that cuts your picture out right on the page. Check the proof to make sure it looks right before you add it to your cart.

Can you print any logo or picture?

You need to own the artwork or have permission to use it. We can't print copyrighted characters, sports team logos or brands you don't own, and the builder asks you to confirm this.

Will my colors match exactly?

Our printers are calibrated to get your colors as close as possible, but screens and printers show color differently, so we can't guarantee an exact match. Need a specific brand color? Put the color code in your notes and we will get as close as we can.

Turnaround & rush

How long will my order take?

Production starts once your order is paid. Standard orders are ready in about 3 to 5 business days, and business cards in about a week. Each builder shows the turnaround options for your item, and the one you pick is on your cart and order confirmation. Business days are Monday to Friday.

Do you offer rush or same-day orders?

Yes. Most printed items offer Rush right in the builder: ready the next business day for 40% more (at least $25). Need it the same day? Call (336) 772-5723 and we will tell you if our schedule allows it.

Do you install vehicle graphics?

Yes, installation is available by appointment. Choose installation in the lettering and vehicle graphics builder, or request a quote for a fleet or a full wrap. We schedule the install with you after your order is printed.

Shipping & delivery

Do you offer free shipping?

Yes. Orders of $100 or more ship free by standard shipping (packages up to about 10 lb). Under $100, or for heavy orders like big magnets or stacks of signs, shipping is calculated by weight at checkout. Small orders under 1 lb can ship USPS First Class for a flat $6.99.

Where do you ship?

We ship anywhere in the U.S. that doesn't go through customs: all 50 states, Washington DC, Puerto Rico and the U.S. Virgin Islands. We don't ship internationally, to military APO/FPO addresses or to other U.S. territories, because customs adds a lot of time.

Do you deliver locally?

Yes. If you're in our Winston-Salem delivery area, choose Local Delivery at checkout and we will bring your order to you once it's ready. If Local Delivery doesn't show at checkout, your address is outside our delivery area and your order ships with tracking.

How do I track my order?

You get an email with tracking as soon as your order ships. You can also check it anytime on our Track your order page with your order number and email.

I entered the wrong shipping address. What now?

Contact us right away. If it hasn't shipped, we can fix it. Once it ships, we can only send it to the address given at checkout, and reshipping because of a wrong address is at the customer's cost.

My package is late. Can I get a refund?

Delivery dates are estimates. Once a package is handed to the carrier we can't control delays, and we can't refund an order that shipped on time. If tracking stops moving, let us know and we will help you chase it down.

Products & materials

What are your stickers made of?

We print on premium vinyl (3M, Avery, Oracal and Briteline) with a permanent adhesive, using HP Latex printers and GREENGUARD Gold certified inks.

Are your stickers waterproof?

Yes. Our vinyl stickers and decals are waterproof and weatherproof, and rated for about 5 years outdoors. They're great on car windows, coolers, tool boxes and water bottles.

Are stickers, tumblers and mugs dishwasher safe?

No. Hand wash only. Dishwasher heat can shrink vinyl and loosen the adhesive, and tumblers aren't microwave safe either. Damage from a dishwasher or microwave isn't covered by our warranty.

What's the difference between a sticker and a decal?

A sticker is one piece you peel and stick, usually with a cut border around the design. A decal is cut vinyl (like lettering) that comes with transfer tape on top, so the separate pieces stay lined up while you apply them. Once it's on, a decal looks painted on with no background.

How big can you print?

Up to 55 inches wide and up to 150 feet long. Banners, wall graphics and long stripes are no problem. For anything oversized, request a custom quote.

What can I order online?

Custom stickers and sticker sheets, vinyl banners, yard signs and rigid signs, vinyl lettering and vehicle graphics, racing stripes, labels, car magnets, DOT/MC and boat numbers, business cards, and sublimated tumblers, coffee mugs and license plates. We no longer print shirts or apparel.

Which way do the flutes run on coroplast signs?

Flutes are the hollow channels inside coroplast. They run up and down (vertical) so an H-stake can slide in from the bottom edge. If your sign will hang on a fence instead, ask us about horizontal flutes.

Returns & warranty

What is your return policy?

Every product is custom printed for you, so all sales are final and we don't accept returns or give refunds. Your order is protected by our 1-year warranty instead. See our return policy.

Do you offer a warranty?

Yes. All custom printed products have a 1-year limited warranty from the day you receive them. If something is wrong because of our materials or workmanship (peeling, fading or a printing mistake on our part), we will send a replacement or give you store credit at no charge.

My order arrived damaged or wrong. What do I do?

We're sorry! Email shop@fivemonkeyprintshop.com or call (336) 772-5723 with your order number and clear pictures of the problem, and we will make it right.

What isn't covered by the warranty?

Misuse, accidents and normal wear; dishwasher or microwave damage; delivery delays after an on-time shipment; and spelling, wording or design mistakes in a proof you approved. Please check your proof carefully before you approve it.

About us

Where are you located?

We're a family-owned print shop in Winston-Salem, NC, run by John and Jenn Black since 2018. We're an online shop, so there's no walk-in storefront. Shop visits and installations are by appointment.

How can I reach you?

Call (336) 772-5723, email shop@fivemonkeyprintshop.com or use our contact form. We're available Monday to Saturday and usually reply within 24 hours.

Can I see examples of your work?

Yes! Check out Our Work for real orders from our shop, and read what customers say on our reviews page.

No matching questions. Try another word, or ask us directly. We usually reply within 24 hours.

Still have a question?

Real people at our Winston-Salem shop answer every message, Monday to Saturday.