How can we help?

Frequently Asked Questions & Answers

Below you will find a list of questions we get asked frequently. You can see if the answer to your question is listed. If you don't find an answer you are looking for, please feel free to call us.

General Questions

Can I cancel my order?

Understanding that customers may have changes of heart, we regret to inform you that orders cannot be altered or canceled once the order has been processed. Please ensure all details are correct before finalizing your order as we are unable to accommodate changes or cancellations once the order has been fulfilled.

Sticker & Decal Questions

How long does it take to process a sticker or decal order?

Our Goal is to provide our customers with the fastest service possible. Most orders are usually processed, completed and ready for pickup or shipping within 24 hours.

Are your stickers waterproof?

Yes. These stickers are rated for indoor or outdoor use. We carry a 1 year warrenty on stickers, however, the durability is estimated to be 5+ years in regular outdoor conditions.

What size should I buy?

Ensure proper measurement of the area where you plan to place your new sticker. Remember, the size you are ordering corresponds to the longest part of the sticker.

Side Note - Stickers are non-returnable or refundable. So please be sure your measurment is correct prior to ordering.

Can I request to change the colors on the stickers I order?

Yes, we can change the colors of almost every sticker we have on file. Be sure to put the color you are requesting in the order notes prior to placing in the cart.

What are "Kiss-Cut" Stickers?

A kiss-cut sticker is essentially a sticker surrounded by removable backing material that's larger than the sticker itself. The term 'kiss cut' refers to the laser-cutting technique used to cut around the sticker while leaving the backing material intact, so that the two are effectively “kissing”. 

Kiss cut stickers are typically produced using a specialized cutting tool, such as a vinyl cutter or plotter, that is programmed to create a precise cut through the top layer of the vinyl material without cutting through the backing material.

This is the most common cut that we do for our customers. Unless special ordered, your stickers will come "Kiss-Cut".

What are "Die-Cut" Stickers?

“Die Cut” means that the sticker is cut around the contour of your design. Unlike stickers in the standard shapes of a circle, square, or rectangle, die cut stickers will be completely customized to the shape of your artwork. Any shape sticker you're imagining is possible as a die cut. This cut will go through the vinyl as well as the vinyl backing.

How small can you make a sticker?

We can make a sticker as small as 2 inches in diameter.

How big can you make a sticker?

This question really depends on the sticker design. Anywhere between 55 inches and 100 inches.

Vinyl Banner Questions

Can I provide you with the Banner Graphics?

Certainly. In fact, we encourage it. We can print your design onto your new banner.

Do you make vinyl banners?

Yes, we can print on vinyl banner material.

How big can you make a vinyl banner?

We can print vinyl banners from a 1 foot square to a banner that it 5x20 feet.

Do you put extra reinforcement around the outside of the Banner?

Indeed. We hem the outer edges of the Banner, sealing it with Banner Tape while pressing it together.

The grommets pass through the doubled area of the banner, enhancing its strength.

Are your Banners Waterproof?

Yes. Our banners are fully waterproof and rated for indoor and outdoor use.

Screen Printing Questions

Can I supply my own shirts for screen printing?

Unfortunately, we do not offer screen printing on self supplied shirts.

Is there a minimum shirt quantity required for screen printing?

Yes, the minimum quantity of 50 shirts are required for screen printing.

What is the cost for screen printing?

Screen printing labor and ink are supplied at no additional charge. There is a screen fee in the amount of $25 per screen for the first order placed per image.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout. We also offer local delivery and pickup.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our team has received your order. Once your order has been fulfilled, you will receive an additional email notification with your tracking information.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Do you accept returns?

No. We do not accept returns due to the nature of our business. Orders are printed upon receipt, so returning them would result in disposal. If an issue arises with your order, please contact us promptly for assistance, as customer satisfaction is our top priority.

Can I exchange my order?

Unfortunately, exchanging orders is not possible as they are printed upon receipt.

Get in touch

Still have questions? Please reach out to us, we are happy to help.